Privacy Policy

1. Overview

Reports Hub Pro (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you use our inspection reporting platform at reportshub.net.

2. Information We Collect

• Account information: name, email address, and password when you register.
• Usage data: pages visited, features used, and device/browser type.
• Uploaded content: inspection photos, report text, and client details you add to jobs.
• Billing information: processed securely by Stripe — we never store card numbers.

3. How We Use Your Information

• To provide, maintain, and improve the Reports Hub platform.
• To send transactional emails (password resets, report delivery confirmations).
• To process payments and manage subscriptions.
• To respond to your support requests.
• To comply with legal obligations.

We do not sell your personal information to third parties.

4. Data Storage & Security

Your data is stored using Supabase (PostgreSQL) on servers located in Australia and the United States. We implement industry-standard security measures including TLS encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel only.

5. Third-Party Services

We use the following sub-processors:

• Supabase — cloud database and authentication
• Stripe — payment processing
• Brevo — transactional email delivery

Each processor is bound by their own privacy policies and applicable data protection laws.

6. Cookies

We use essential cookies required for authentication and session management. We also use analytics cookies to understand how the application is used. You can control cookie preferences in your browser settings. See our Cookie Policy for details.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for optional data processing.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Retention

We retain your personal information for as long as your account is active. After account deletion, personal data is removed within 30 days, except where we are required to retain it by law (e.g., financial records for 7 years under Australian tax law).

9. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes via email or an in-app notice at least 14 days before they take effect.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or through our contact page.